A simple four stage process
Key Components of Business Continuity Management
Emergency Response
- Protection of lives and property
- Emergency response procedures - fire, earthquake, bomb threat, etc
- Building evacuation procedures
- Roles and responsibilities of Floor Wardens and First Aiders
- Primary and alternate muster points
- Accounting for staff
- Interface with building management and public authorities
Crisis Management
- Executive leadership at times of crisis
- Manage strategic rather than operational issues
- Internal communications – staff, next of kin, families, Board
- External communications – customers, supplies, media and other stakeholders
- Protecting reputation of organisation
- Managing, assessing, distilling and communicating information
- Staff welfare, employees assistance
- Liaison with civil authorities
- Strategies for resumption of critical business activities
- Decision to activate IT disaster recovery and / or business continuity plans
Business Continuity
- Manage tactical and operational response – when and how to resume / continue critical business activities
- Relocate to alternate work premises – dedicated business continuity site, use of branch offices, work from home, transfer work to another location
- Managing customers’ expectations
- Manual workarounds if IT services are not available
IT Disaster Recovery
- Resume IT services to support critical business activities
- Network connectivity
- Helpdesk support, especially for people working from home
- Relocate to alternate data centre
Back To Normal
- Damage assessment
- Loss adjusters / insurance claims
- Clean-up, refurbishment, repairs
- Recovery of water / smoke damaged documents and equipment
- Relocation and reoccupation of premises
- Rebuilding of systems
- Clearing backlogs
- Returning to business as usual
Business Continuity Management System (BCMS)
